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CRM Bitrix 24

Bitrix 24 CRM implementation for business structure, control, and automation

We implement Bitrix24 not as a standalone tool, but as a working digital environment for business. Processes, communication, records, roles, analytics, and management visibility come together in one system.
For more complex projects, we start with a discovery audit, describe the current process landscape, and define the implementation scope before launch.
From AED 10,000

For businesses that need a working system, not just software

For whom

More control over processes

Less routine and manual coordination

Clearer responsibility and role structure

Better visibility across departments

Stronger analytics for management decisions

One digital environment instead of scattered tools

What the business gets after implementation

Stronger management visibility

A platform ready for scaling, automation, and analytics

Connected communication channels

Transparent internal logic of work

One structured workspace for teams

A starting package designed to prepare a working platform for the company so the team can operate in one structured environment.

Start with Standard CRM Setup

Start From AED 10,000.
For more complex business logic, integrations, analytics, and additional process layers, the final scope is confirmed after a discovery audit.
company profile setup: legal details, currency, time zone
user setup, up to 20 users

company structure and departments setup
roles and groups setup
access rights and security settings

CRM settings, including required modules and directories
setup of fields and display logic for companies and contacts
card structure, requisites, and entity display configuration
one business process setup
automation setup, including notifications, automated actions, and process logic
connection and setup of corporate email, up to 20 mailboxes
telephony setup, SIP test, and call distribution
messenger and open line setup, up to 2 messengers
2 hours of online training with video instruction recording
1 month of post-launch support
Billed separately
Bitrix24 license
Paid third-party services
Additional business processes
Advanced integrations
Data migration
Advanced analytics and dashboards
Custom development
Additional communication channels beyond the included scope
At this stage we:
Discovery audit
If the business has several departments, complex internal logic, multiple communication channels, analytics requirements, or cross-functional workflows, the implementation starts with a discovery audit.

When the project needs more than a standard setup

describe processes and interaction points
define the future CRM architecture
prepare scope, estimate, and implementation roadmap
identify bottlenecks and weak zones
study the current business logic
Process

Implementation process

Initial review of the request and current situation
Discovery audit, if needed
Scope definition and system architecture
CRM configuration and process setup
Training and transfer of working logic
Post-launch support and further development

Why MakeBiz

Ability to work with different industries and operating models

Strong understanding of business processes, not just software settings

Practical expertise in CRM, automation, analytics, and AI

Experience with medium and large businesses

Full-cycle IT company

Implementation plus ongoing support in one team

FAQ

Frequently asked questions