Speech analytics: every call scored
The system listens to every call and shows where managers lose clients, which objections repeat and which scripts do not work
MakeBiz speech analytics transcribes and scores every sales call: script stages, emotions, client questions and objections. Management sees the average score by manager and gets recommendations on who to train and what to change in the script.
Updated October 23, 2026
- 100%of calls checked
- Stagesof the script
- Objectionstop for the company
- Adviceby manager
What the agent does
Conversation score
A score for every call and stage completion: greeting, needs discovery, presentation, objection handling, agreement
Call details
Transcript, what went well, where the mistake was and a specific hint for the manager
Questions and objections
Top client questions and objections across all calls: what to add to the script
Trends
Average score by day and manager, compared with the previous period
Recommendations
Who needs training, who needs control, where quality drops
Company report
How many calls were checked, how many were problematic, sale probability
What management sees
Screens from our own cabinet on demo data, Russian interface. You get your own numbers
- We connect telephony and recordings from Bitrix24
- Scoring criteria built on your script
- Call summary and score in the deal card
- Hundreds of thousands of minutes a month without manual listening
Video: how it works
How speech analytics shows where managers lose clients, which objections repeat and which scripts work poorly. Video in Russian.
How we launch
- 1
Demo
We show the agent on a live system and review your process
- 2
Connection
Access to the CRM, Telegram and needed services on your server
- 3
Setup
Rules, criteria and texts for your company
- 4
Work
The agent works with the team, we watch the quality
Other agents
Agents work on shared data and reinforce each other
Sales and chatsAI sales headHints in every chat, chat review, plan control
Contacts and relationshipsLiaison agentWho waits for a reply, who to contact, the full contact picture
Hiring with hh.ruHR agentA bot interviews, scores and runs the funnel
Suppliers and quotesProcurement agentSends requests, collects quotes, compares suppliers
SEO, GEO and adsMarketing agentSearch, AI answers, Yandex Direct and pages for real queries
Company pulseFinance agentMoney, profit and risks by line of businessContract and guarantees
What you get besides the work itself
Under contract
Contract with MAKE BIZ LLC, closing documents, bank transfer. We can send the draft contract before the call
Fixed estimate
Standard work at list price, complex work after a short survey: you see the scope and price before we start
Access and data stay yours
Portal, server and accounts belong to your company. We work under a separate account and close access at the end
One team
Implementation, support, integrations and AI agents by one team, no need to gather contractors
Questions and answers
Which telephony does it work with?
With telephony connected to Bitrix24 and most cloud PBXs that provide call recordings.
What criteria are calls scored by?
By your script: stages, required phrases, objection handling. Criteria are set at the start and adjusted over time.
Is there an implementation example?
Yes, the HAVAL dealer network: over 300,000 call minutes a month against 40+ criteria. The case is in the cases section.
We will show the Speech analytics on your process
Leave a contact and we reply within a business day. We run a short diagnostic and tell you where to start
Second direction: Bitrix24
Agents work better when processes live in a CRM
Bitrix24 implementation and support
CRM, pipelines, messengers, 1C, licenses and BI analytics. Standard setup from 97,500 ₽