Messengers in Bitrix24
WhatsApp, Telegram, MAX, VKontakte and Avito in one CRM window. Conversations in the deal card, the manager replies right from Bitrix24
MakeBiz connects messengers to Bitrix24 through Wazzup and ChatApp: a new message creates a lead or deal, assigns an owner, and management sees every conversation. Setup at 3,900 ₽ per hour.
Updated October 23, 2026
- 5+channels in one window
- 3,900 ₽/hsetup
- Wazzupand ChatApp
- PartnerBitrix24
Why connect messengers to the CRM
Clients write more often than they call, and these chats usually live in personal phones
Conversations stay in the company
A manager went on leave or quit, and the history is still in the card
Requests are not lost
A new message instantly creates a lead or deal and assigns an owner
One screen instead of five
All channels in one Bitrix24 window
Management sees the chats
Who replied, how fast and what was written to the client
Templates and auto replies
Typical answers in one click, auto reply after hours
Messages from the pipeline
The CRM writes to the client on stage change: reminder, invoice, status
What we connect through
Both services offer a trial. The subscription is paid to the service directly
Wazzup
For sales teams: WhatsApp, Telegram, MAX, VKontakte, Viber, Avito, CIAN. Mobile app and control of manager chats. 3-day trial
ChatApp
Messengers, social networks and marketplaces (Wildberries, Ozon), mailings, bot builder and an AI assistant for replies. Free trial available
Partner links: MakeBiz may receive a commission from the service, your price does not change
What we do
Connecting a service is not enough, it has to be built into sales
- 1
Choose the service
We look at where your clients write and what the sales team needs
- 2
Connect channels
Numbers, accounts and the service to your Bitrix24
- 3
Set up the CRM
Deals from messages, owners, templates, automation
- 4
Train the team
We show managers and the head how to work with conversations
Contract and guarantees
What you get besides the work itself
Under contract
Contract with MAKE BIZ LLC, closing documents, bank transfer. We can send the draft contract before the call
Fixed estimate
Standard work at list price, complex work after a short survey: you see the scope and price before we start
Access and data stay yours
Portal, server and accounts belong to your company. We work under a separate account and close access at the end
One team
Implementation, support, integrations and AI agents by one team, no need to gather contractors
Questions and answers
Can WhatsApp be connected to Bitrix24?
Yes. WhatsApp is connected through an integration service such as Wazzup or ChatApp. Conversations then land in the deal card and the manager replies straight from the CRM.
Which messengers do you connect?
WhatsApp, Telegram, MAX, VKontakte, Viber, Avito, CIAN, and through ChatApp also Wildberries, Ozon, SMS and web chat.
How much does it cost?
Our setup is charged at 3,900 ₽ per hour or within a support package. The integration service subscription is paid to the service directly.
Is the history kept if a manager leaves?
Yes, the whole history stays in the client card in Bitrix24, not in a personal phone.
We will connect messengers to your Bitrix24
Leave a contact and we reply within a business day. We run a short diagnostic and tell you where to start
Second direction: AI agents
Once the CRM is set up, the next step is removing routine. Agents work inside Bitrix24 and Telegram
AI agents for sales, finance and procurement
They answer clients, review calls, watch the pipeline and the money. A team of agents from 97,500 ₽