Bitrix24 maintenance

Support and maintenance of Bitrix24

The portal is already running, but something is broken, processes fail or there is nobody to develop it? We take your Bitrix24 under support: we fix it, extend it, train your staff and keep the system in working order.

8 years in IT Officially, under contract Implementation and support in one team
Support tickets
online
Deals are not created in CRMBusiness process diagnostics
Resolved
Set up 1C data exchangeIntegration and synchronisation
Resolved
Train a new departmentEmployee onboarding
In progress
Extend the sales pipelineStages and permissions setup
In progress
Sound familiar?

When you need support

Bitrix24 is in place, but over time it runs into the same problems

diagnostics
01

Something broke after an update or a settings change, and nobody knows how to fix it

diagnostics
02

Employees do not use the CRM, they work around the portal and data gets lost

diagnostics
03

You need custom work: new fields, pipelines, access rights, automations, and nobody has the time

diagnostics
04

There is no in-house specialist, or they have left, and someone has to run the portal

diagnostics
05

Integration with 1C, telephony, the website or messengers is not set up

diagnostics
06

The business grows, processes change, and Bitrix24 cannot keep up

What is included

What support includes

A full maintenance cycle for your Bitrix24 portal within the chosen hour package

User and permission administration

We manage access, roles and the company structure on the portal

Onboarding new employees

We create users and set up their roles and workspace

Adjusting CRM entity settings

Fields, cards, directories and the logic of deals and contacts

Editing roles, groups and access logic

We configure who sees what and how permissions work across the company

Updating processes and automations

We adapt business processes and robots to changes in how you work

Notification and workflow logic setup

Notification rules and system behaviour tailored to your scenarios

Email, telephony, messengers

We connect and configure communication channel integrations

Bitrix24 functionality consulting

We answer questions and advise how to do things properly

Ways of working

Maintenance packages

Transparent pricing by the number of support hours per month. The bigger the package, the lower the hourly rate and the higher your savings

Basic

A starting amount of support
19,500 RUB / 5 hours
  • 5 support hours per month
  • Hourly rate: 3,900 RUB
  • Valid for 1 month
  • Everything from the “What is included” section
Choose
Best value

Standard

The best balance of price and volume
37,050 RUB / 10 hours
  • 10 support hours per month
  • Hourly rate: 3,705 RUB (5% off)
  • You save 1,950 RUB
  • Valid for 1 month
  • Everything from the “What is included” section
Choose

Professional

Most hours, lowest rate
105,300 RUB / 30 hours
  • 30 support hours
  • Hourly rate: 3,510 RUB (10% off)
  • You save 11,700 RUB
  • Valid for 3 months
  • Everything from the “What is included” section
Choose

Not sure which package you need? Leave a request, we will look at your portal and suggest the right amount of hours