Bitrix24 technical support
The portal is there, but something does not work, processes break or nobody develops it? We take your Bitrix24 on support
MakeBiz supports Bitrix24 portals across Russia: administration, pipeline and automation changes, integrations, staff training. Packages from 5 hours a month for 19,500 ₽, rate from 3,510 ₽ per hour.
Updated October 23, 2026
- 19,500 ₽5 hours a month
- 3,510 ₽/hin the 30-hour package
- 1 dayreply to a request
- PartnerBitrix24
When you need support
Broke after changes
Settings or an update broke something and nobody knows how to fix it
Nobody uses the CRM
Staff work around the portal, data gets lost
Changes needed
New fields, pipelines, permissions, automation, and no time to do it
No in-house specialist
There is no administrator or they left, and someone has to run the portal
No integrations
1C, telephony, website or messengers are not connected
The business has grown
Processes changed and Bitrix24 does not keep up
Support packages
The bigger the package, the lower the rate
What is included
Users and permissions
Access, roles, company structure, onboarding new employees
CRM
Fields, cards, directories, deal and contact logic
Processes and automation
Updating business processes and automation rules as things change
Communication channels
Email, telephony, messengers
Notifications
Notification rules and system behavior
Consulting
We advise how to do it right and train new employees
Contract and guarantees
What you get besides the work itself
Under contract
Contract with MAKE BIZ LLC, closing documents, bank transfer. We can send the draft contract before the call
Fixed estimate
Standard work at list price, complex work after a short survey: you see the scope and price before we start
Access and data stay yours
Portal, server and accounts belong to your company. We work under a separate account and close access at the end
One team
Implementation, support, integrations and AI agents by one team, no need to gather contractors
Questions and answers
How much does Bitrix24 support cost?
Hour packages: 5 hours for 19,500 ₽, 10 hours for 37,050 ₽ (5% off), 30 hours for 105,300 ₽ over three months (10% off).
Will you take over a portal set up by someone else?
Yes. First we look at how the portal is built and tell you what to fix first.
What if the hours run out early?
You top up hours at the package rate or move to a bigger package. Before a large task we give an estimate in hours.
How fast do you reply?
Requests come into a work chat, we reply within a business day, urgent breakdowns go first.
We will take your portal on support
Leave a contact and we reply within a business day. We run a short diagnostic and tell you where to start
Second direction: AI agents
Once the CRM is set up, the next step is removing routine. Agents work inside Bitrix24 and Telegram
AI agents for sales, finance and procurement
They answer clients, review calls, watch the pipeline and the money. A team of agents from 97,500 ₽