CDEK: corporate B2B on Bitrix24 with agents and analytics
For a second year we develop CDEK corporate direction in Russia and Kazakhstan: an on-premise Bitrix24 built to fit, integrations with internal systems, AI agents and BI dashboards for corporate clients.
- Client
- CDEK, logistics and delivery
- Region
- Russia and Kazakhstan
- What we built
- On-premise Bitrix24, integrations, agents, BI
Before: corporate clients spread across systems and handled by hand
After: management, support and analytics in one loop
The task
CDEK has a large corporate direction and branches in Russia and Kazakhstan, and work with B2B clients was spread across different systems and largely manual. The standard boxed CRM did not cover their processes, after hours requests and manager routine slowed client management down, and there was no unified analytics on corporate clients.
The solution
We deployed and heavily customized the on-premise Bitrix24 for corporate client work across branches in Russia and Kazakhstan: management, tracking, support and account management. We built end to end integrations with their internal CRM, internal systems and resources, telephony and messengers. We assembled a set of AI agents: one answers after hours, one qualifies leads, one parses incoming email, one assists managers, and one keeps tasks and deadlines moving. We connected BI dashboards with end to end analytics on corporate clients.
The result
Now the CDEK corporate team works in one loop: every client is managed, tracked and supported in one place, agents cover routine and after hours, and management sees corporate clients in dashboards. This is the second year of the partnership.
Tools
On-premise Bitrix24, integrations, 5 AI agents and BI dashboards.